Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. These terms do not limit your statutory 14-day right of withdrawal under EU law.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely via Stripe and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at any time. Your order confirmation emails have links to your order, where you can manage or cancel your subscription. See our refund policy for more details on returns.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it under this policy, but you still retain your full right to return it within 14 days in accordance with our Refund Policy.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Contact us at office@nalexbodywear.com for any questions regarding cancellations.